Refund and Returns Policy At Iconic Boutique, we value our customers and strive to provide the highest quality products. This policy outlines the terms under which we accept returns and issue refunds for purchases made on www.iconicboutiqe.com.
1. Cancellation Policy
Customer Cancellation: You can cancel your order within [e.g., 12 or 24] hours of placing it, provided it has not been shipped. Once the order has been dispatched from our facility, it cannot be canceled.
Store Cancellation: Iconic Boutique reserves the right to cancel any order due to stock unavailability, pricing errors, or issues identified by our credit and fraud avoidance department. In such cases, a full refund will be processed to the original payment method.
2. Return Policy
We accept returns under the following conditions:
Timeframe: Return requests must be initiated within [e.g., 7 days] of receiving the product.
Condition: Items must be unworn, unwashed, and in their original packaging with all tags intact. Products that show signs of wear or damage (unless the damage was pre-existing) will not be accepted.
Non-Returnable Items: For hygiene and safety reasons, certain items like [e.g., jewelry, intimate wear, or customized sarees] are not eligible for return.
3. Refund Policy
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed via Instamojo.
Timeline: The refund amount will typically reflect in your original mode of payment (Bank Account/Credit Card/Wallet) within 10-12 business days, as per the standard bank and payment gateway processing timelines.
Shipping Costs: Shipping charges paid at the time of purchase are non-refundable. The customer is responsible for the cost of shipping the item back to us, unless the item received was damaged or incorrect.
4. Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us immediately at iconicboutiqesales@gmail.com with photos of the product and the invoice. We will arrange a replacement or a full refund at no additional cost to you.
5. Contact Information
For any queries related to returns or refunds, please reach out to us:
Email: iconicboutiqesales@gmail.com
Phone: +91 93847 53792
Address: 56, TSR Big Street, Kumbakonam – 612001, Tamil Nadu.
